Citizen's Charter
Our Performance Pledge
We, the officials and employees of the Agricultural Training Institute (ATI), commit to:
- Cultivate a sense of commitment and teamwork among employees;
- Ensure utmost transparency, accountability, and partnership in our operations;
- Facilitate the flow of information, technology, and other services such as resources management, center management and network establishment, systems standardization, and certification of extension providers to customers and stakeholders;
- Guarantee client-oriented, gender-sensitive, demand-driven, cost-effective, proactive and participatory interventions for local government units to empower farmers and fisherfolk to become more competitive in the global community;
- Comply to customer’s quality requirements;
- Comply with regulatory, statutory and ISO 9001:2015 requirements;
- Continuously improve the effectiveness of the ATI’s quality management system thru participatory planning, implementation, monitoring and evaluation;
- Serve you promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m. without noon break;
- Value every citizen’s comments, suggestions, and needs, including those with special needs such as the differently-abled, pregnant women, and senior citizens; and
- Empower the public through 24/7 access to information on our policies, programs, activities, and services through our website www.ati2.da.gov.ph/ati-1 and www.e-extension.gov.ph.
All these we pledge, because YOU deserve no less.
Our Frontline Services
Provision of Training Services
| Key Steps | Procedure | Requirement | Processing Time | Person Responsible |
|---|---|---|---|---|
| Prepare Training/Activity Design | Identification of the activity based on the approved Work and Financial Plan of the Center | Approved WFP | 3 days | Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) |
| Approval | Recommended by the Assistant Center Director, for approval of the Director and Budget Officer. | Training/Activity Design | 10 days | Asst. Center Director, Center Director, Budget Officer |
| Identification of Training Management Team |
Based on the Activity Design, TMT are created to prepare the needed documents prior to the conduct of the training facilitator, documenter, preparation and submission of training completion report. |
1 hour | Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) | |
| Finalization of the Venue | Finalization of the venue should conform to the kind of the activity to be conducted and or in coordination with partner agencies and RTCs | 2 days | Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) | |
| Selection/Invitation and Confirmation of Participants | Preparation and sending out of special order/ memorandum/ invitation letter; and Get confirmation of participants thru phone calls, email and text. |
Confirmation Slip | 2 days | Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) Asst. Project Officer Assigned |
| Selection/Invitation and Confirmation of Resource Persons |
Selection/identification of Resource Speakers is based on their expertise/knowledgeable on the subject matter, hands-on and approachable; Send out of invitation letters; and Get confirmation of the Resource Speakers thru email, phone calls and text messages. |
Confirmation Slip | 1 day | Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) |
| Conduct of Training | Actual conduct of the activity (Depend upon the Training; if Season-long or regular) |
Confirmation Slip | 3 days; 16 weeks for Season-long Training | Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) Other Members of the Task Force |
| Action Planning and Post-Training Evaluation |
Participants are required to prepare and submit a re-entry plan for monitoring purposes; and Filling up of the Overall Training Evaluation as feedback mechanism in the conduct of the training |
Action Plan Form | 2 hours | Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) |
| Training Completion Report |
To be submitted to CPME three working days after the training. Pre and Post Test |
TACR Form | 3 days | Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) |
| Submission of Training Accomplishment Report to the Central Office | Validated and approved TACR | 2 days | Project Evaluation Officer | |
| End of Transaction | ||||
Provision of e-Learning Courses
| Key Steps | Procedure | Requirement | Processing Time | Person Responsible | |
|---|---|---|---|---|---|
| Client | Service Provider | ||||
| Logging-on | Log-on to the main e-learning site/page by typing the URL: www.e-extension.gov.ph/elearning. | System displays the main e-Learning component page | Online log on form | Based on the system response time | System Generated |
| Registration | Fill-out the necessary information including the desired username and password. | System displays the “CREATE NEW ACCOUNT” link on the left corner of the page. System displays the form to be filled-out. |
Online registration form | Based on the system response time | System Generated |
| Upon agreeing to the site policy agreements, click the “CREATE MY NEW ACCOUNT” | System validates the information provided by the applicant | None | Based on the system response time | System Generated | |
| Receives a confirmation for successful registration | System sends an e-mail or manual confirmation of the account. For manual confirmation, SMS will be sent to you that you have been registered. | None | Based on the system response time | Site administrator | |
| Learning | Browse the online courses offered and start the course. | System displays the courses offered developed by pool of courseware developers at ATI and other partner agencies. | None | Based on the system response time | System Generated |
| After completing the course, submits answer the online examination | System verifies correctness of the accomplished exam. | Online examination form | Based on the system response time | System Generated | |
| If the registrant passes, then receives online certificate of completion | Issues online certificate of completion | Online certificate | 1 week | Site Administrator | |
| End of Transaction | |||||
Provision of Information, Education and Communication (IEC) Materials
| Key Steps | Procedure | Requirement | Processing Time | Person Responsible | |
|---|---|---|---|---|---|
| Client | Service Provider | ||||
| Registration | Inquire the availability of the IEC Material If available, go to next step. If not, end of process. |
Attends to the requesting individual | Valid ID | 5 minutes | Media Production Specialist; Information Officer |
| Request for IEC Materials | Signs the request form | Receives the request form and releases the request IEC Material | Request Form | 10 minutes | ISS Staff |
| Acknowledgement | Receives the IEC Material and signs the acknowledgement receipt | Receives the accomplished acknowledgement receipt and updates the master list of the IEC Materials | None | 5 minutes | ISS Staff |
| End of Transaction | |||||
Accreditation of Private Extension Service Providers (PESP)
| Key Steps | Procedure | Requirement | Processing Time | Person Responsible | |
|---|---|---|---|---|---|
| Client | Service Provider | ||||
| Submission of Letter of Intent | Submit letter of intent to the Center | Receive and record the application and turn over to the Partnership and Accreditation Services Section | Any Valid ID, Letter of Intent | 10 minutes | Document Control Officer |
| Orientation of the Interested Body | Listens to the orientation and/or briefing Note: If interested to apply, continue the process. If not, end of process |
Conducts orientation and/or briefing | Guidelines; Legal Bases | 1 hour | PASS Head; PESP Focal Person |
| Completion and Submission of the Requirements | Receive and fill-out the application form | Gives application form | Application Form | 15 minutes | PESP Focal Person |
| Receive and complete the required documents for application | Gives the list of requirements and assist the applicant if necessary | None | 30 minutes | PESP Focal Person | |
| Complete and submit the documents | Receive, record and forward the documents for PESP application to the PASS | None | 15 minutes | Document Control Officer | |
| Review and Evaluation | Comply with the lacking of the requirement, if any | ||||
| Review the completeness and accurateness of the submitted documents | None | 1 day | PASS Head; PESP Focal Person |
||
| Submit complete application documents to the Office of the Center Director | None | 1 day | PASS Head | ||
| Convene the Regional PESP Council to evaluate the application | None | 1 day | Center Director | ||
| Conduct of ocular inspection of the applicant’s training facilities/office If found qualified, applicant will be recommended to the ATI Central Office. If not, end of process |
Evaluation Form | 1 day | PESP Council, PASS Head, PESP Focal Person |
||
| Awarding of Certificate of Accreditation | Receives notice of schedule of validation | Validation for Accreditation | Validation Form | 1 day | ATI Central Office, Center Director, PASS Head |
| Receives certificate of accreditation | Issuance of Certificate of Accreditation | None | 1 day | ATI Central Office, Center Director, PASS Head |
|
| End of Transaction | |||||
Dormitory and Other Facilities Services
| Key Steps | Procedure | Requirement | Processing Time | Person Responsible | |
|---|---|---|---|---|---|
| Client | Service Provider | ||||
| Reservation | 1. Inquire availability of dormitory and training facilities | 1. Dormitory Manager will check the availability of facilities (If facility/ies is/are not available, end of process) |
Any Valid ID | 3 minutes | Dormitory Manager |
| 2. If available, accomplish the Reservation Form (If not, end of process) |
2. Provide the Reservation Form and gives instruction if necessary 3. Receives the accomplished Reservation Form. |
None | 10 minutes | Dormitory Manager | |
| 3. For tentative reservations, confirmation is 2 weeks before the said activity | 4. Receives confirmation within 2 weeks before the said activity | Notice of Confirmation | 2 weeks | Dormitory Manager | |
| Billeting | 4. Registration at the Dormitory Guest Book | 5. Attends to guest and assign room | Approved Reservation Form None |
10 minutes | Dormitory Personnel |
| 5. Receives the key | 6. Issuance of room key | Any Valid ID | 5 minutes | Dormitory Personnel | |
| Checking Out | 6. Surrender room key to the Dormitory Personnel | 7. Receives room key and checks room for clearance | Approved Reservation | 5 minutes | Dormitory Personnel |
| 7. Receives Statement of Account | 8. Issuance of Billing of Statement | None | 10 minutes | Dormitory Manager | |
| 8. Accomplish Customer Satisfaction Survey Form | 9. Request to accomplish Customer Satisfaction Survey Form | Customer Satisfaction Survey Form | 10 minutes | Dormitory Manager | |
| 9. Payment of the Service Fee 10. Receives Official Receipt |
10. Issuance of the Official Receipt | Payment | 10 minutes | Cashier Officer | |
| End of Transaction | |||||
Feedback and Redress Mechanisms
Please let us know how we have served you. You may accomplish our Customer Satisfaction Survey or feedback form and send them through email at: rtc1.dcc@ati.da.gov.ph or call the Office of the Center Director at tel. nos. (075) 523 2266 or talk to our Officer of the Day. If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance & Complaints (Ask Me) Desk.
THANK YOU for helping us continuously improve our services.