ATI Citizen's Charter
![texts of vision, mission, quality policy, and core values](/ati-6/content/sites/default/files/styles/d06/public/2022-11/bastian_Citizens%20Charter_2022.png?itok=9ASn0JvW)
![texts of policy statement](/ati-6/content/sites/default/files/styles/d06/public/2022-11/bastian_policy%20statement.jpg?itok=QwbUsY69)
![texts of thematic programs](/ati-6/content/sites/default/files/styles/d06/public/2022-11/bastian_Thematic%20Programs_2022.png?itok=CSNC427D)
Our Performance Pledge
We, the officials and employees of the Agricultural Training Institute (ATI), commit to:
- Cultivate a sense of commitment and teamwork among employees;
- Ensure utmost transparency, accountability, and partnership in our operations;
- Facilitate the flow of information, technology, and other services such as resources management, center management and network establishment, systems standardization, and certification of extension providers to customers and stakeholders;
- Guarantee client-oriented, gender-sensitive, demand-driven, cost-effective, proactive and participatory interventions for local government units to empower farmers and fisherfolk to become more competitive in the global community;
- Comply to customer’s quality requirements;
- Comply with regulatory, statutory and ISO 9001:2015 requirements;
- Continuously improve the effectiveness of the ATI’s quality management system thru participatory planning, implementation, monitoring and evaluation;
- Serve you promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m. without noon break;
- Value every citizen’s comments, suggestions, and needs, including those with special needs such as the differently-abled, pregnant women, and senior citizens; and
- Empower the public through 24/7 access to information on our policies, programs, activities, and services through our website www.ati.da.gov.ph and www.e-extension.gov.ph.
All these we pledge, because YOU deserve no less.
![texts of frontline services](/ati-6/content/sites/default/files/styles/d06/public/2022-11/bastian_Frontline%20Services_2022.png?itok=3BflKzVx)
Feedback and Redress Mechanisms
Please let us know how we have served you. You may accomplish our Customer Satisfaction Survey or feedback form and send them through email at: atirtc6.dcc@ati.da.gov.ph or call our trunkline at (036) 267-5951. If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance & Complaints (Ask Me) Desk.
THANK YOU for helping us continuously improve our services.