Citizen's Charter

2024_Quality_Policy

Our Performance Pledge
We, the officials and employees of the Agricultural Training Institute (ATI), commit to:

  • Cultivate a sense of commitment and teamwork among employees;
  • Ensure utmost transparency, accountability, and partnership in our operations;
  • Facilitate the flow of information, technology, and other services such as resources management, center management and network establishment, systems standardization, and certification of extension providers to customers and stakeholders;
  • Guarantee client-oriented, gender-sensitive, demand-driven, cost-effective, proactive and participatory interventions for local government units to empower farmers and fisherfolk to become more competitive in the global community;
  • Comply to customer’s quality requirements;
  • Comply with regulatory, statutory and ISO 9001:2015 requirements;
  • Continuously improve the effectiveness of the ATI’s quality management system thru participatory planning, implementation, monitoring and evaluation;
  • Serve you promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m. without noon break;
  • Value every citizen’s comments, suggestions, and needs, including those with special needs such as the differently-abled, pregnant women, and senior citizens; and
  • Empower the public through 24/7 access to information on our policies, programs, activities, and services through our website www.ati2.da.gov.ph/ati-1 and www.e-extension.gov.ph.

All these we pledge, because YOU deserve no less.

 

Our Frontline Services

Provision of Training Services

Key Steps Procedure Requirement Processing Time Person Responsible
Prepare Training/Activity Design Identification of the activity based on the approved Work and Financial Plan of the Center Approved WFP 3 days Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Approval Recommended by the Assistant Center Director, for approval of the Director and Budget Officer. Training/Activity Design 10 days Asst. Center Director, Center Director, Budget Officer
Identification of Training Management Team

Based on the Activity Design, TMT are created to prepare the needed documents prior to the conduct of the training facilitator, documenter, preparation

and submission of training completion report.

  1 hour Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Finalization of the Venue Finalization of the venue should conform to the kind of the activity to be conducted and or in coordination with partner agencies and RTCs   2 days Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Selection/Invitation and Confirmation of Participants Preparation and sending out of special order/ memorandum/ invitation letter; and
Get confirmation of participants thru phone calls, email and text.
Confirmation Slip 2 days Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Asst. Project Officer Assigned
Selection/Invitation and Confirmation of Resource Persons

Selection/identification of Resource Speakers is based on their expertise/knowledgeable on the subject matter, hands-on and approachable; Send out of

invitation letters; and Get confirmation of the Resource Speakers thru email, phone calls and text messages.

Confirmation Slip 1 day Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Conduct of Training Actual conduct of the activity
(Depend upon the Training; if Season-long or regular)
Confirmation Slip 3 days; 16 weeks for Season-long Training Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) Other Members of the Task Force
Action Planning and Post-Training Evaluation

Participants are required to prepare and submit a re-entry plan for monitoring purposes; and Filling up of the Overall Training Evaluation as feedback

mechanism in the conduct of the training

Action Plan Form 2 hours Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Training Completion Report

To be submitted to CPME three working days after the training.
• TACR includes Highlights, Photo Documentation, List of Participants, Overall Training Evaluation, Resource Person Evaluation and Information Sheet,

Pre and Post Test
• Preparation of Proceedings.
Sending out of Feedback Letter to the Resource Person.

TACR Form 3 days Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Submission of Training Accomplishment Report to the Central Office Validated and approved TACR 2 days Project Evaluation Officer
End of Transaction

 

Provision of e-Learning Courses

Key Steps Procedure Requirement Processing Time Person Responsible
Client Service Provider
Logging-on Log-on to the main e-learning site/page by typing the URL: www.e-extension.gov.ph/elearning. System displays the main e-Learning component page Online log on form Based on the system response time System Generated
Registration Fill-out the necessary information including the desired username and password. System displays the “CREATE NEW ACCOUNT” link on the left corner of the page.
System displays the form to be filled-out.
Online registration form Based on the system response time System Generated
Upon agreeing to the site policy agreements, click the “CREATE MY NEW ACCOUNT” System validates the information provided by the applicant None Based on the system response time System Generated
Receives a confirmation for successful registration System sends an e-mail or manual confirmation of the account. For manual confirmation, SMS will be sent to you that you have been registered. None Based on the system response time Site administrator
Learning Browse the online courses offered and start the course. System displays the courses offered developed by pool of courseware developers at ATI and other partner agencies. None Based on the system response time System Generated
After completing the course, submits answer the online examination System verifies correctness of the accomplished exam. Online examination form Based on the system response time System Generated
If the registrant passes, then receives online certificate of completion Issues online certificate of completion Online certificate 1 week Site Administrator
End of Transaction

 

Provision of Information, Education and Communication (IEC) Materials

Key Steps Procedure Requirement Processing Time Person Responsible
Client Service Provider
Registration Inquire the availability of the IEC Material

If available, go to next step. If not, end of process.
Attends to the requesting individual Valid ID 5 minutes Media Production Specialist; Information Officer
Request for IEC Materials Signs the request form Receives the request form and releases the request IEC Material Request Form 10 minutes ISS Staff
Acknowledgement Receives the IEC Material and signs the acknowledgement receipt Receives the accomplished acknowledgement receipt and updates the master list of the IEC Materials None 5 minutes ISS Staff
End of Transaction


Accreditation of Private Extension Service Providers (PESP)

Key Steps Procedure Requirement Processing Time Person Responsible
Client Service Provider
Submission of Letter of Intent Submit letter of intent to the Center Receive and record the application and turn over to the Partnership and Accreditation Services Section Any Valid ID, Letter of Intent 10 minutes Document Control Officer
Orientation of the Interested Body Listens to the orientation and/or briefing
Note: If interested to apply, continue the process. If not, end of process
Conducts orientation and/or briefing Guidelines; Legal Bases 1 hour PASS Head;
PESP Focal Person
Completion and Submission of the Requirements Receive and fill-out the application form Gives application form Application Form 15 minutes PESP Focal Person
Receive and complete the required documents for application Gives the list of requirements and assist the applicant if necessary None 30 minutes PESP Focal Person
Complete and submit the documents Receive, record and forward the documents for PESP application to the PASS None 15 minutes Document Control Officer
Review and Evaluation Comply with the lacking of the requirement, if any
Review the completeness and accurateness of the submitted documents None 1 day PASS Head;
PESP Focal Person
Submit complete application documents to the Office of the Center Director None 1 day PASS Head
Convene the Regional PESP Council to evaluate the application None 1 day Center Director
Conduct of ocular inspection of the applicant’s training facilities/office

If found qualified, applicant will be recommended to the ATI Central Office. If not, end of process
Evaluation Form 1 day PESP Council,
PASS Head,
PESP Focal Person
Awarding of Certificate of Accreditation Receives notice of schedule of validation Validation for Accreditation Validation Form 1 day ATI Central Office,
Center Director,
PASS Head
Receives certificate of accreditation Issuance of Certificate of Accreditation None 1 day ATI Central Office,
Center Director,
PASS Head
End of Transaction


Dormitory and Other Facilities Services

Key Steps Procedure Requirement Processing Time Person Responsible
Client Service Provider
Reservation 1. Inquire availability of dormitory and training facilities 1. Dormitory Manager will check the availability of facilities
(If facility/ies is/are not available, end of process)
Any Valid ID 3 minutes Dormitory Manager
2. If available, accomplish the Reservation Form
(If not, end of process)
2. Provide the Reservation Form and gives instruction if necessary

3. Receives the accomplished Reservation Form.
None 10 minutes Dormitory Manager
3. For tentative reservations, confirmation is 2 weeks before the said activity 4. Receives confirmation within 2 weeks before the said activity Notice of Confirmation 2 weeks Dormitory Manager
Billeting 4. Registration at the Dormitory Guest Book 5. Attends to guest and assign room Approved Reservation Form
None
10 minutes Dormitory Personnel
5. Receives the key 6. Issuance of room key Any Valid ID 5 minutes Dormitory Personnel
Checking Out 6. Surrender room key to the Dormitory Personnel 7. Receives room key and checks room for clearance Approved Reservation 5 minutes Dormitory Personnel
7. Receives Statement of Account 8. Issuance of Billing of Statement None 10 minutes Dormitory Manager
8. Accomplish Customer Satisfaction Survey Form 9. Request to accomplish Customer Satisfaction Survey Form Customer Satisfaction Survey Form 10 minutes Dormitory Manager
9. Payment of the Service Fee


10. Receives Official Receipt
10. Issuance of the Official Receipt Payment 10 minutes Cashier Officer
End of Transaction

Feedback and Redress Mechanisms
Please let us know how we have served you. You may accomplish our Customer Satisfaction Survey or feedback form and send them through email at: rtc1.dcc@ati.da.gov.ph or call the Office of the Center Director at tel. nos. (075) 523 2266 or talk to our Officer of the Day. If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance & Complaints (Ask Me) Desk.
 
THANK YOU for helping us continuously improve our services.