Citizen's Charter

 

Quality Policy and Policy statement

Our Performance Pledge

We, the officials and employees of the Regional Training Center of the Agricultural Training Institute (ATI) in the Cordillera Administrative Region, commit to:

  1. Cultivate a sense of commitment and teamwork among employees;
  2. Ensure utmost transparency, accountability, and partnership in our operations;
  3. Facilitate the flow of information, technology, and other services such as
    • resource management,
    • center management and network establishment,
    • systems standardization, and
    • certification of extension service providers to customers and stakeholders;
  4. Guarantee client-oriented, gender-sensitive, demand-driven, cost-effective, proactive and participatory interventions for local government units to empower farmers and fisherfolk to become more competitive in the global community;
  5. Complete with customer's quality requirements;
  6. Continuously improve the effectiveness of ATI's quality management system through participatory planning, implementation, monitoring and evaluation;
  7. Serve clients promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:30 A.M. to 4:30 P.M. (core hours);
  8. Value every citizen's comments, suggestions, and needs, including those with special needs such as differently-abled, pregnant women, and senior citizens; and
  9. Empower the public through 24/7 access to information on our policies, programs, activities, and services through our website

All these we pledge, because YOU deserve no less.

Our Frontline Services

  1. Provision of Training Services
  2. Certification and Accreditation of Extension Service Providers
  3. Provision of Extension Grants
  4. Provision of IEC Materials, Library Services and eLearning Courses
  5. Provision of Scholarship Programs
  6. Dormitory and Training Room Services

Feedback and Redress Mechanisms

Please let us know how we have served you. You may accomplish our Customer Satisfaction Survey or feedback form and send them through email at: rtccar.dcc@ati.da.gov.ph or call the Office of the ATI-RTC-CAR Center Director at telefax (074) 422-2375. If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by our Human Resource/Administrative Officer IV.
 
THANK YOU for helping us continuously improve our services.

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