Aimed at assessing the conformity of the established ATI Quality Management System (QMS) against the requirements of ISO 9001:2015 and the Center’s capability to meet applicable statutory, regulatory, and contractual requirements, the Center conducted its first semestral 2025 Internal Quality Audit (IQA) last February 6-7, 2025.
During the opening meeting, Ms. Veronica B. Siloy, the IQA Team Leader presented that IQA is being done as a requirement of the QMS. For the benefit of the new staff, she said that ATI, in particular, is an ISO-certified organization adapting the ISO 9001:2015. The ISO 9001:2015 outlines the requirements for a QMS, focusing on customer satisfaction, process improvement, and risk management. She emphasized that the ultimate goal of ISO 9001:2015 is to ensure that an organization consistently delivers high-quality products and services that meet customer and regulatory requirements. This standard aims to enhance customer satisfaction, improve efficiency, and promote a culture of continuous improvement within an organization.
By complying to the ISO 9001:2015, an organization can: improve process efficiency and reduce waste, enhance customer trust and loyalty, ensure compliance with international standards, and drive continuous improvement and innovation. In addition, an internal quality audit is essential in an organization to ensure that the office operations comply with established processes, policies, and standards. It helps identify gaps, inefficiencies, and areas for improvement while ensuring that employees adhere to the organization’s quality objectives. Moreover, conducting IQA enhances productivity, reduces risks, and fosters a culture of continuous improvement.
The scope of the audit covered the following services: Management Responsibility; Extension Career Development & Management Services; Knowledge Products Development and Services; AF Extension Programs Development; Linkage and Partnerships Development and Accreditation and Certification; Administrative and Financial Services; Planning, Monitoring and Evaluation; Control of Documents & Records; and Internal Quality Audit.
The IQA team is composed of Ms. Veronica Siloy, team leader, Ms. Maribeth Ladu-an, Ms. Resley Ann Sumedca, Ms. Vicky May Guinayen, Ms. Khareen Tigui-ing, Mr. Randy Soriano, Mr. Bongbong Buli-e, and Mr. Ian Jade Watawat as members.
The findings of the IQA will be presented during the Management and Review scheduled on February 27-28, 2025.
