ATI-RTC 8 Empowers Staff with Root Cause Analysis Mastery

Wed, 03/27/2024 - 21:34
CDMS coming up with the root cause of a non-conformance issued to the section
Staff of the CDMS coming up with the root cause of a non-conformance issued to the section

BAYBAY CITY, Leyte - In a bid to foster a culture of excellence and continuous improvement, ATI-RTC 8's Learning and Development Committee conducted a one-day refresher activity titled "Cracking the Cause: Mastering Root Cause Analysis" on March 25, 2024.

As a certified ISO 9001:2015 institution, this initiative aimed to enhance the knowledge and skills of ATI 8 staff in Root Cause Analysis (RCA). The focus was clear: to equip the workforce to effectively address non-conformances that arise when staff, process owners, or sections fall short of the institution’s standards or guidelines set within the Quality Management System.

Atty. Vhinjealeen Mae C. Monter, a distinguished lawyer, consultant, and the proprietor of VMC Management Consultancy Services in Sogod, Southern Leyte, served as the resource person guiding the participants in this journey of thorough investigation. Her expertise and guidance proved invaluable in steering participants through the intricacies of finding root causes and navigating the path to improvement.

Following the lecture was a workshop wherein each section and unit of ATI-RTC 8 were tasked to answer RFAs issued to them and find out the root causes, correction, corrective actions, and even preventive actions for each non-conformance issued.

Key takeaways from the session included the importance of integrating RCA findings in a deeper and thorough analyses during Management Reviews, empowering staff with a comprehensive understanding of relevant documents, processes, and clauses to facilitate Root Cause Analysis, and emphasizing the need for SMART target setting and planning for strategic outcomes.

A striking reflection during Atty. Monter’s lecture was that finding the root cause is not about finding problems, but it's about finding opportunities for improvement. RFAs are issued  not for fault finding but for continuous improvement. This mindset shift underscores ATI-RTC 8's commitment not only to address challenges but also to seize each setback as a springboard for progress and innovation.